The information on this page provides support to existing subscribers. This is where you will find key information regarding your subscription. If you can't find what you're looking for, please contact us for assistance.
MAKE A PAYMENT
12 noon, Friday 6th April 2021 (AWST)
May Tuesday 6 th April 2021
June Wednesday 5 th May 2021
July Tuesday 4 th June 2021
Aug Monday 5th July 2021
All changes must reach our office no later than midday on the day of the production deadline. Changes must be emailed to firstname.lastname@example.org.
There is no guarantee that requests for changes that are late or sent to another email address will be fulfilled.
You will receive an automated reply which confirms we have received your request.
If you do not receive an immediate email confirmation, please call to let us know.
All changes to copy must be supplied in a typed format eg, within an email, word or text document.
Yes, you can include images and photographs as part of your clinic content. Common images include your clinic logo, accreditation or membership logos as well as photos of staff, current events and topics you may have included in your content.
Images and graphics require a high-resolution in order to print clearly and with clean lines. Low resolutions result in images that appear blurry or smudged.
Ideally these files should be vector-based. The designer or firm who created your logo/graphic should be able to supply a vector-image.
WHEN WILL MY NEWSLETTERS ARRIVE?
All newsletters should be delivered to you before the beginning of the publication month. If you have still not received them by the 3rd, please let us know so we can investigate on your behalf. Our policy is that we must be advised of any non-deliveries by the 5th of the month. We will not accept claims after this date.
WHEN WILL I BE SENT A PROOF OF MY CHANGES?
You will always be sent a proof only when changes are requested. If you have not sent a request for changes to be made, your most recent file will be sent to print unless we are advised otherwise.
HOW DO I KNOW IF YOU RECEIVED MY EMAIL REQUESTING CHANGES?
Confirmation of receiving your email is done by way of an auto-reply email. You should receive this automatic response within minutes of emailing your request. If you do not receive an auto-reply please phone to let us know.
WHY HAVEN’T I RECEIVED MY PROOF?
There could be several reasons why you haven’t received a proof of your changes.
The email we send you has been marked as SPAM and has been sent directly to your Junk folder. Please check the folder and add our domain ‘pex.com.au’ to your safe recipients list.
If your changes were sent on the day of the production deadline, chances are we are still processing all the requests that are received on the last day. We recommend sending in your changes early to allow yourself time to carefully check over your content and make any edits or refinements without pressure.
We may have not received your request. If you did not receive an automatic reply immediately following the email you sent with your changes, check to make sure it was definitely sent to email@example.com. If the email address is correct, please phone the office where one of our friendly staff will be happy to assist you.
MAKE A PAYMENT
Contact us at firstname.lastname@example.org