The information on this page provides support to existing subscribers.
This is where you will find key information regarding your subscription.
If you can't find what you're looking for, please contact us for assistance.
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WHEN WILL MY NEWSLETTERS ARRIVE?
All newsletters should be delivered to you before the beginning of the publication month. If you have still not received them by the 3rd, please let us know so we can investigate on your behalf. Our policy is that we must be advised of any non-deliveries by the 5th of the month. We will not accept claims after this date.
WHEN WILL I BE SENT A PROOF OF MY CHANGES?
You will always be sent a proof only when changes are requested. If you have not sent a request for changes to be made, your most recent file will be sent to print unless we are advised otherwise.
HOW DO I KNOW IF YOU RECEIVED MY EMAIL REQUESTING CHANGES?
Confirmation of receiving your email is done by way of an auto-reply email. You should receive this automatic response within minutes of emailing your request. If you do not receive an auto-reply please phone to let us know.
WHY HAVEN'T I RECEIVED MY PROOF?
There could be several reasons why you haven’t received a proof of your changes.
The email we send you has been marked as SPAM and has been sent directly to your Junk folder. Please check the folder and add our domain ‘pex.com.au’ to your safe recipients list.
If your changes were sent on the day of the production deadline, chances are we are still processing all the requests that are received on the last day. We recommend sending in your changes early to allow yourself time to carefully check over your content and make any edits or refinements without pressure.
We may have not received your request. If you did not receive an automatic reply immediately following the email you sent with your changes, check to make sure it was definitely sent to firstname.lastname@example.org. If the email address is correct, please phone the office where one of our friendly staff will be happy to assist you.